1. Since how long you are in business?

We are in business since 2009, and strive to bring the very best of products, with lasting quality and value, at very affordable prices.

2. Do you offer discount on bulk orders?

Yes we offer discount on bulk orders. Please contact info@firdous.ca for more information.

3. What are the benefits of setting up an account with us ?

You do not have to keep re-entering your personal information at every check out.   Also, you can keep track of your past purchases, and create a wish list for future purchases.  

You will get emails on any promotion or Specials, New Arrivals, or Seasonal Sale in the store. 

4. What should I do if I forget my account password?

You can click on the "Forgot your password" link and follow the link that would be sent to your email address to reset your password.

5. How are payments processed and are they secure?

We accept payment from all major credit cards and Apple Pay. Your payments are automatically synced with your order and are processed through secure servers using latest encryption techniques, and are compliant with all applicable regulations. All payments are processed through Shopify Payments.

6. Can I cancel an order if it hasn't been shipped out yet?

If the tracker on your account states that your order has not yet been shipped, contact us directly via email in order to cancel your order and we will be able to process it. Order cancellation charges of 6% will apply towards refund processing.

7. Can I cancel an order after it's been shipped?

Once an order has been shipped, we are unable to cancel the order. However, you can refuse the delivery of the item once received and it will be returned to us and we can then issue a refund for the order minus any shipping costs and order cancellation charges of 6% incurred.